Refund Policy - Shephard Media

Please find our returns policy below.

1. Returns Policy

Due to the nature of the digital product, refunds cannot be granted once payment has been received. Please ensure you are fully informed as to the nature and scope of the Digital Handbook before purchasing. If the download item is faulty, please contact us and we will issue a refund within 30 days.

2. Refusal of Supply

Shephard Media reserves the right to refuse to supply any individual/corporation with copies of a Handbooks at its sole discretion.

3. Copyright and Reproduction

The copyright and publication rights to all Handbooks are the property of the Publisher. You acquire no ownership rights. Purchasing a product does not allow you any reproduction of the material contained without express permission being granted, except in cases where the material is used solely in internal reports and presentations in the course of business. In such cases all material must be clearly sourced to the copyright owner. Under no circumstances is any purchaser of a Handbook licensed to resell, repackage or sell data without prior written consent from Shephard Media. In the event of a breach of these terms and conditions Shephard Media has the right to claim reasonable costs.